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Role Players 2022

Subba Rao Bhairavabhatla

Head of Solutions and Transitions

Subba is a Master Black Belt certified professional with 22 years of experience in Digital Transformation and Solutions. He is currently working with Teleperformance as Head of Solutions and Transitions. He is Certified Master Black Belt, Lean champion, Certified Analytics professional. He holds Masters in Business Administration.

He worked with Asian Paints, HSBC, Wipro, Capita and WNS. He is awarded the "Top 50 most influential Quality professionals" and "Innovative Leader in Quality". He has been an active participant in various Digital Innovation initiatives, leading groups through social platforms.

He published his work on "Digital Innovations for contact centers", "Core principles of Customer Care" and "Reduce service cost through Innovation" in various blogs and was highly appreciated for the same. Subba published white paper's on various topics and writes in Quality blogs. He has won awards for his work from ASQ, Lean Six Sigma Awards and National Quality Excellence. Subba is currently working in bringing innovation and Digital Transformation for achieving simpler, faster and better customer experience.