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Role Players 2024

Dharmender Narang

SVP & Chief Customer Experience Officer
IIFL Securities Ltd.

I have more than 30 years of experience in capital Market. He has been working with IIFL Securities since Dec’14.

Previous experience includes working with Stock Holding Corp. of India, ICICI Bank, Syntel and Motilal Oswal handling various processes.

Currently he is Sr. Vice President & Chief Customer Experience Officer with IIFL Securities Ltd. He has worked on to Digitalize servicing through various initiatives like Voice BOT, Email BOT, CHATBOT, Whatsapp etc.

IIFL securities have won a number of awards for their customer service, few of recent ones are IIFL Securities received reward under NBFC and Fintech Co Strategy for ''Best Digital Transformation Initiative''- NBFC Leadership Awards 2023, 25th August 2023, at Individual category Dharmender Narang have received award ''Chief Customer Experience Officer-Stock Broking'' -NBFC Leadership Awards 2023, 25th August 2023, IIFL Securities was rewarded at “CX Transformation - Masters of CX Conference” at CX Transformation Conclave 2023 on 15th September’2023, IIFL Securities Ltd has received an award for application in “Best Digital Transformation Initiative - Stock Broking” at BFSI INNOVATION Confex & Awards 2024, presented on 25th Jan'24,