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Role Players 2024

Shridhar N. Upadhye

Senior General Manager - Customer Experience
Homelane, Homevista Decor & Furnishings Pvt. Ltd.

With over 26+ years of distinguished experience across diverse industries including healthcare, education services, office automation, communications solutions, and interior design, I have honed a comprehensive skill set in business operations and customer success. Currently serving as the Senior General Manager at HomeLane (HomeVista Décor & Furnishing Private Limited in Bengaluru, India). I oversee critical functions encompassing customer experience, administration, facility management across Pan India.

Throughout my career journey, I have held pivotal roles at organizations such as The Living Walls, Medwell Ventures, and Pearson India Education Services, where I consistently demonstrated exceptional leadership, strategic acumen, and adaptability. My ability to navigate complex environments and drive operational excellence has been underscored by successful stints at renowned companies including Godrej & Boyce Manufacturing Company Limited and HCL Infosystems Limited. Adept at fostering strong relationships, I excel in communication and relationship management, facilitating robust collaborations with stakeholders and clients alike. My analytical prowess, coupled with a solution-oriented approach, has enabled me to tackle challenges head-on and deliver tangible results. With a relentless commitment to innovation and continuous improvement, I am poised to drive organizational success and contribute meaningfully through my mentorships. In summary, my extensive background in business operations, coupled with a proven track record of customer-centric leadership, positions me as a dynamic and influential executive poised to make significant contributions in any industry landscape. I have completed my Executive General Management Program (EGMP) from Indian Institute of Management, Bangalore (IIMB) and a PGDBA in Marketing from Symbiosis, Pune.