Dr. Zuber M. Shaikh is a highly educated, qualified and seasoned healthcare professional with more than 17 years of hands-on experience in the healthcare quality improvement, patient safety, performance improvement, risk management, safety culture, facility management, quality systems for documentation, clinical & administrative processes, human resource management and management of information.
Dr. Zuber M. Shaikh has expertise in healthcare policy, planning, designing, legal, regulatory requirements, preparation, commissioning, operations, administration, quality improvement, risk management, patient safety, performance improvement, accreditation preparations and maintenance, electronic medical records, its assessment, compliance audits/ surveys and hospital management.
He is a founder of Quality Improvement Department at Dr. Sulaiman Al Habib Medical Group Holding Company (HMG), Riyadh, Kingdom of Saudi Arabia who has standardized all the policies and processes in HMG Hospitals located in Saudi Arabia, Kingdom of Bahrain and United Arab Emirates, established a compliance survey process in order to monitor the sustainability in all hospitals to maintain the patient safety and improve the quality, developed a very exclusive Quality Improvement and Patient Safety program with the help of HMG’s software engineers, and developed the electronic medical records as per the national and international accredited standards.
He is an international visiting faculty. He has presented 22 research papers in the international conferences, published 21 research papers in the international journals and an author of academic text books for the MBA-Hospital Management and is a reviewer / editorial board of international journals.
He has successfully lead and completed 64 healthcare accreditation and re-accreditation, certification, and licensing projects, Commissioning of 7 Hospitals and 12 accreditation projects ongoing:
Joint Commission International (JCI) Accreditation, USA – 11 Hospitals
Central Board of Accreditation for Healthcare Institutions (CBAHI) Accreditation, Kingdom of Saudi Arabia, Essential Safety Requirements (ESR) Survey - 7 Hospitals
Central Board of Accreditation for Healthcare Institutions (CBAHI) Accreditation, Kingdom of Saudi Arabia- 5 Hospitals
Center for Healthcare Planning and Quality (CPQ) Accreditation, Dubai Healthcare City, Dubai, UAE- 4 Medical Centers
ISO 15189- 2012- 4 Clinical Laboratories
ISO/IEC 27001: 2013- 3 Hospitals
College of American Pathologists (CAP) Accreditation, USA- 14 Clinical Laboratories
EARL FDG-PET/CT Accreditation, Vienna, Austria- 3 Nuclear Medicine Departments
National Accreditation Board for Hospitals & Healthcare Providers (NABH) Accreditation, India- 1 Hospital
Clinical Operating Permit (COP), Dubai, United Arab Emirates– 1 Hospital (DHCC, Dubai, UAE)
Clinical Laboratories and Blood Banks (CLBB), Kingdom of Saudi Arabia- 1 Clinical Laboratory
National Health Regulatory Authority (NHRA), Kingdom of Bahrain- 1 Hospital
Healthcare Information and Management Systems Society (HIMSS) and Electronic Medical Record Adoption Model (EMRAM), USA- 1 Hospital
Planetree Recognition Program, USA- 1 Hospital
Center of Excellence In Metabolic and Bariatric Surgery, Surgical Review Corporation (SRC), USA- 2 Hospitals
American Association of Blood Banks Accreditation- (AABB), USA- 4 Blood Banks
Hospital Commissioning and Operations (Saudi Arabia, United Arab Emirates, Bahrain and India) - 7 Hospitals
Magnet Recognition Program, USA-1 Hospital (Project is ongoing)
Center of Excellence in Specialized Anesthesia for Obesity Surgery, Surgical Review Corporation (SRC), USA - 5 Projects Ongoing
Center of Excellence in Metabolic & Bariatric Surgery, Surgical Review Corporation (SRC), USA - 4 Projects Ongoing
Center of Excellence in Plastic Surgery, Surgical Review Corporation (SRC), USA - 1 Project Ongoing
Center of Excellence in Orthopedic Surgery, Surgical Review Corporation (SRC), USA - 1 Project Ongoing
At present he is working as a Director, Corporate Quality Improvement for Dr. Sulaiman Al Habib Medical Group Holding Company (HMG), Riyadh, and is overseeing all HMG hospitals located in the Kingdom of Saudi Arabia, Kingdom of Bahrain and United Arab Emirates.
He has developed all the policies, procedures, plans, quality measures, protocols, and guidelines etc. as per all the accredited national and international accreditations. He has demonstrated success in managing multidisciplinary teams, meeting the organizational mission, vision and accomplished all healthcare accreditation, certification, designation and recognition projects ahead of the deadlines.
Dr. Zuber M. Shaikh is an international visiting faculty for the Deccan School of Management, Department of Hospital Management, Hyderabad, Telangana State, India and Sahayog Sevabhavi Sanstha’s, Indira Institute of Management Sciences, Nanded, Maharashtra State, India. He is conducting lectures on Quality Management, Risk Management, Human Error, Human Factors Engineering, Quality Tools & Techniques, and Healthcare related topics, including Accreditation, Patient Safety, Facility Management and Environment Safety, Contracts Management, Outcomes Measurement & Process Performance Improvement.
SKILLS FOR HEALTHCARE ORGANIZATIONS:
Quality Improvement and Patient Safety, Standards and Survey Process Education and Preparation, Risk Management, Leadership and contract management, Medical Staff Bylaws, Credentialing and Privileging, Staff Competencies, Human Factors Engineering, Business Process Re-engineering, Quality Measures, Regulatory Oversight, Finance Management and Accountability, Medical Staff Governance, Credentialing and Bylaws, Patient and Family Education, Patient and Family Bill of Rights and infection control.
FISQua (Fellowship International Society for Quality in Health Care), Dublin, Ireland
Ph. D (Management Science), Swami Ramanand Theerath Marathwada University, Nanded, India
M.H.M (Masters in Hospital Management), Osmania University, Hyderabad, India
M.B.A (Master of Business Administration-Human Resources Management), Swami Ramanand Teerth Marathwada University, Nanded, India
M. Phil. (Master of Philosophy), Madurai Kamaraj University, Madurai, India
M.A. (Hospital Administration), Alagappa University, Karaikudi, India
P.G.D.H.M. (Post Graduate Diploma in Hospital Management), Pune University, Pune, India
P.G.D.M.L.S. (Post Graduate Diploma in Medico Legal Systems), Symbiosis International University, Pune, India
B.A.M.S. (Bachelor of Ayurvedic Medicine and Surgery), Shivaji University, Kolhapur- India.
CDI (Clinical Documentation Improvement Issues)
American Health Information Management Association, United States of America
PROFESSIONAL AFFILIATIONS AND CREDENTIALS:
Quality Council of India-AM/WR/2188
American Society for Healthcare Risk Management- Member ID: 8022432343
American College of Healthcare Executives (ACHE)
International Society for Quality in Health Care, Membership Number-1004390
International Federation of Infection Control (IFIC), Registration No:510
Saudi Scientific Association for Quality, Performance and Risk Management in Health Care Sector (SAQR).
Saudi Quality Council, Membership Number- 1183
Mr. Gaurav Malhotra is the Managing Director of Medicover a leading European healthcare group. He has twenty three years of rich experience in healthcare domain, in leading business and change management across MNCs, start-ups, joint ventures and re-engineering organisations. He has won prestigious "Healthcare CEO of the year" award by Economic Times (ET NOW).He has been recognised as 100 Most Impactful Healthcare Leaders by eminent jury at World Health and Wellness Congress. He has been recognised as Top MedTech Leader of India. He has been awarded IMA Medachiever Leadership Award for achieving excellence in Healthcare and has received Leadership Excellence Award from IIM Lucknow. He has recently been awarded Healthcare CEO of the year, Leadership Excellence and Best CEO of the year-Single Speciality.
He is a member of Independent Director's Club, Charter Member of TiE-Delhi, Keiretsu Forum and Mumbai Angels,Healthcare Council Member of Gerson Lehman Group and a member of Think Tank forum of Society of Human Resource Management. He has been awarded as Healthcare personality of the year by Medgate Today.
He was earlier M.D & C.E.O. of Bourn Hall International, M.D. & C.E.O. of Patni Healthcare Ltd, Founder & C.E.O. of Medfort Hospital, Business Head-South Asia for Bausch & Lomb and Business Director for Johnson & Johnson Medical.
He has done Advanced Management Programme from Wharton Business School University of Pennsylvania. He is an M.B.A. from Xavier Institute of Management and a guest speaker at various reputed forums. He is also a mentor and strategic advisor to many healthcare start-ups, Private Equity investors as well as established healthcare companies. He is actively involved in social entrepreneurship initiatives.He has won prestigious "MedAchievers Icon of Healthcare 2018" Award for invaluable contribution & iconic work in Healthcare.
Managing Director Raj InfotechBiz Solutions Pvt. Ltd.
R. Wilfred Raju
Raj InfotechBiz Solutions Pvt. Ltd.
Wilfred is the Managing Director of Raj InfotechBiz Solutions Pvt. Ltd., a Six Sigma practicing company, who aims to help the organization to achieve the goal by improving the performance of the business processes and innovations.
Wilfred has overall 34 years+(>15 yrs in IT) experience in IT delivery management, Product development including a award winning Health care IT software- Raj PIS(Patient Information System), and Consulting- Business Process Re-engineering, IT Portfolio Rationalization, Process Improvement, and Six sigma consulting with a capability to start new Business units, manage and operate as profitable one.
As he has played roles like Vice- President, Delivery Head, Principal Consultant, Program Manager in IT companies like OptiRisk India Pvt. Ltd., Mahindra Satyam(Satyam Computer Services Ltd), NatureSoft and Geosoft and non IT Company like Central Warehousing Corporation, he has successfully managed and delivered more than 40 software projects using technologies like Android Mobile, Microsoft, Java, Open source. He has also brought out the best tangible result in Health Care IT, Warehouse & Transport (Logistics) Management; Import & Export Operation; Container Freight Station Management, Trading, Retail, Shipping Management and Supply Chain Management related assignments.
As Wilfred was a key player to develop Raj PIS - an android based enterprise class software for Doctors of Hospitals/Nursing Homes/Clinics to access patient information through android and computer devices. Wilfred and his team have extensive knowledge in this health care domain as they have given health care IT solutions to many leading Hospitals.
Wilfred has also given business solutions through consulting to many fortune 500 companies, mid and small size enterprises (MSE) like Honda Japan, World Bank, Few business units of Satyam Computer Services Ltd, Kings Industries etc, to bring down the operational cost by 30% and effective utilization of resources for more productivity. As he is more strategic in his thoughts, he has developed, groomed and mentored many next generation leaders and they are part of leading multinational business organizations. He has conducted many Success and Happiness in Business, Six Sigma, 5S, BPR, IT Portfolio Rationalization, Process Improvement, Software Estimation and Project Management workshops for IT as well as non-IT employees
Wilfred has authored books on Linux and Software Project Management. He has given series of talks, conducted workshops and seminar on topics like Effective business solutions, How to recover sick industries, Marketing Strategies, PEST & SWOT Analysis, Different roles in IT industry and emerging technologies. He has written motivation articles in leading news papers, magazines, etc. He has also given TV talks on Software Project Management, Linux, future of IT field etc.
Wilfred is a Trivandrum Healthcare Leadership Award Winner.
Regional Director of Training, Development and Quality Assurance LUX* Resorts and Hotels
Regional Director of Training, Development and Quality Assurance
LUX* Resorts and Hotels
Topic : "How to do you build a Culture of Quality and Excellence!""
Experienced in the areas of HR strategy, customer experience, quality management, talent, performance management and learning and development, Afeef Hussain has been in the hospitality industry for over 15 years. He has lived and worked in diverse geographies including Malaysia, Singapore the Middle East. Currently at the leading LUX* Resorts and Hotels, based at their Maldives properties, his expertise spans across areas such as quality and change management and service strategy as well as employee engagement, employee marketing, and branding. He has spoken in HR Summits and various speaking engagements in Indonesia, Dubai, Hong Kong and United Kingdom, USA, India, Sri Lanka, Maldives and Singapore and is also a Certified Speaker/Trainer and Coach from the John Maxwell Team and currently holds the Executive Director role for Maldives. In February 2016, Afeef was awarded Global Training and Development Leadership Award at the 3rd (2016)& 4th (2017) Global Training Conference in Mumbai and World HRD Congress 2016 awarded him the title of “100 most influential Global HR Professionals”. This title was researched and granted by one of the founder of World HRD Congress and World CSR Day, Dr. R. L. Bahatia. Afeef is also a graduate of Harvard Business School Executive Education Program Class of March 2016. Afeef is a founding member and the president of the Maldives Association for Human Resource Professionals.